PMV Maintenance TERMS & CONDITIONS (And Guarantee as applicable) 02 Oct 2017
Acceptance of Order Upon receipt and acceptance of quote, PMV Maintenance must have an e-mail or postal letter accepting detailed works and price quoted. Prices will be valid from 30 days from receipt of quotation. Cancellation your rights for replacement roof windows. If the contract is cancelled by the customer within the 30-day cancellation period and the work has been completed PMV Maintenance will be entitled to charge the customer for all reasonable costs incurred by PMV Maintenance up to the date of cancellation. If no work has been undertaken any monies paid will be refunded within 30 days of cancellation. Special order items paid for in advance with specific non-standard sizes would mean PMV Maintenance will be entitled to charge the customer for all reasonable costs incurred through ordering or production by PMV Maintenance. Details of your rights can be found here; http://www.legislation.gov.uk/ Notifications in writing by Recorded Delivery. This applies to all Roof window replacements under CERTASS.
Please use the cancellation example form below as a template;
To PMV Maintenance 10 Willow Way, Harpenden Herts AL5-5JF
I/We………………. hereby give notice that I/We ……………………. cancel my/our contract of sale of the following goods;……………………………………….................................................................
And/or For the supply of the following service……………………………………………
Ordered on…../……../………Received on……………………….,
Name of consumer(s),………………………………………………………..
Address of consumer(s)……………………………………………………..
Signature of consumer(s)…………………… Date …../……../………
Repair or maintenance contracts
The above information requirements do not apply to repair or maintenance contracts if;
• The contract is for service only / PMV Maintenance are going to perform the contract immediately.
However; PMV Maintenance still offers a 30-day cancellation period where the contract may be cancelled in full, without penalty, if no work has been undertaken, however any goods purchased through PMV Maintenance would be subject to a reasonable handling charge. This can be notified by E mail with a read request receipt or in writing by Recorded Delivery. This applies to all contracts. Please copy and use the form above as a template.
Default or Insolvency of customer
This condition applies if the customer is in breach of any of its obligations under these conditions, or the customer has a receiving order in bankruptcy made against him/her or makes any arrangement with his/her creditors or, being a company, as a receiver, liquidator, administrator, supervisor or administrative receiver appointed over its property or assets or any part of them or if in any order shall be made or any resolution passed for winding up the customer or the customer ceases, or threatens to cease, to carry on business, or PMV Maintenance reasonably considers that any of the events mentioned above will occur. If this condition applies then PMV Maintenance may, without prejudice to its other rights or remedies, demand immediate payment by the customer of all unpaid accounts and suspend further deliveries and cancel this and any other contract between PMV Maintenance and the customer without any liability attaching to PMV Maintenance in respect of such suspension or cancellation and debit the customer with any loss sustained thereby.
Payment is to be made in full upon satisfactory completion of the detailed works as quoted on the day of completion and up to 2 days. 2 to 30 day terms are available upon request and subject to acceptance by PMV Maintenance only. A 20% charge will be automatically be added to the invoice unless PMV Maintenance has agreed otherwise i.e. weekends or bank holidays/ personal issues etc. In the event of work not being completed due to faulty stock out of our control, we would require 50% of total invoice and the full balance paid on completion. Payment can be made via Bank transfer made payable to “MR PM VALLE”, or cash, or BACS bank details upon request. Cheques not accepted but if only form of payment then a 5% surcharge will be levied. We reserve the right to charge interest in the event of a late payments. Retention of Title PMV Maintenance will remain the sole and absolute owner of all materials supplied under contract until payment is made in full.
Installation and service
The customer shall grant PMV Maintenance employees access to the premises at reasonable times for carrying out work specified. Due to Health and Safety requirements, a safe working and clear floor area for erection of ladders, scaffolding etc, is required below the window and is the responsibility of the client to ensure prior to the Technician’s attendance at site. This quotation is given on the basis that the window handle can be reached, by hand, from floor level and that there are no access or other restrictions ie; loft hatch/spiral staircase etc. Any site delays due to access or other problems, which are not the fault of PMV Maintenance, may be charged at his standard rate per hour that would be notified in advance. PMV Maintenance will not undertake, or accept responsibility for, any repair or redecoration work required to the internal lining(s) or existing conditions such as black mould staining on existing windows or walls as a result of service work to prevent water ingress or replacement roof windows. Parking for one service vehicle is required. If only on-street parking is available then all costs may be charged in full unless permits are provided. Congestion Charge and administration charges may also apply.
Guarantee part 1
PMV Maintenance undertakes to repair free of charge any goods which are shown to be defective in workmanship within twelve months of installation. PMV Maintenance shall be under no liability if: The customer has not paid in full for the goods; or The customer has executed or attempted to execute repairs or alterations to the goods which are not authorized by PMV Maintenance; or PMV Maintenance has not been notified of any defect in the goods within one month of the effect becoming apparent. If service to mitigate leakage has been conducted upon windows fitted by third parties BELOW the minimum 15 degree roof pitch required by Velux® and Roto® the PMV Maintenance Guarantee does not apply. No guarantee is given as to the elimination of condensation, air infiltration or noise reduction unless covered by Velux® or Roto® manufacturer’s warranty. windows and glass are guaranteed by Velux® or Roto® for 10 and 15 years respectively from installation. Velux® or Roto® electrics, blinds and accessories are guaranteed as per current Velux® or Roto® guidelines. This guarantee does not cover for breakage of glass after the installation is complete, by physical damage by others or act of God.
Guarantee part 2; Replacement Work conducted under CERTASS competent person’s scheme;
PMV Maintenance undertakes to repair free of charge any goods which are shown to be defective in workmanship within 6 years for replacement roof window installation only covered under the CERTASS competent persons scheme. The window must be serviced in accordance with manufacturers guidelines. labour warrantee is fully transferable to new homeowner for total window replacement under CERTASS only
Excludes roof covering/leakage from other areas or felt details All replacement window products fitted by PMV Maintenance under CERTASS have the full manufacturers warrantee which is automatically transferred to new homeowner by code plates attached to every product, and information given to original customer. Insurance backed warrantees provided through QANW.
PMV Maintenance shall be under no liability if: The customer has not paid in full for the goods; or The customer has executed or attempted to execute repairs or alteration or service to the goods which are not authorized by PMV Maintenance or PMV Maintenance has not been notified of any defect in the goods within one month of the effect becoming apparent or if the window has not been serviced by PMV Maintenance on the 1st and subsequent anniversaries of installation to 6 years. Velux® or Roto® windows flashings and glass are guaranteed for 10 and 15 years respectively from installation. Velux® or Roto® electric systems and blinds are guaranteed as per current Velux® or Roto® guidelines. Other Velux® or Roto® spare parts 1 year. Labour to replace products due Manufacturing faults is at the discretion of PMV Maintenance. All remedial work resulting from a claim on this guarantee must be offered to PMV Maintenance in the first instance and at the first sign of anything wrong must be reported within one month of the defect becoming apparent. A company representative will call at your property and assess the claim and make a written report. Should the work be deemed faulty workmanship it will be repaired at no cost to you. Locking mechanisms and hinges are guaranteed for 12 months. Cosmetic deterioration to handles due to general wear and tear are not covered by this guarantee. Any failure of materials under the terms of this guarantee will be repaired or replaced at sole discretion of PMV Maintenance. No guarantee is given as to the elimination of condensation, air infiltration or noise reduction unless covered by the manufacturer’s warranty. This guarantee does not cover for breakage of glass after the installation is complete, by physical damage by others or act of God. Advice should be sort before attempting to attach fixtures and fittings to or around products supplied/fitted. All goods remain the property of PMV Maintenance until payment has been received in full and has cleared the banking process. No indemnity is offered by this guarantee by any consequential loss caused by workmanship or glass products. PMV Maintenance is currently below the VAT threshold. If any VAT is due because the threshold has been reached, it will be paid by PMV Maintenance at no cost to the customer.
All Guarantees and general information;
All guarantees are given in good faith and if our report should find that there has been any misuse, damage, signs of tampering or any attempted repairs by any third party, we will render this guarantee null and void, leaving any remedial work to be carried out at a pre-arranged fee, which shall be payable before any work commences. For non-total window replacements, we may, at our discretion re-validate your guarantee, but not past the initial 12 months from the original completion date above. No indemnity is offered by this guarantee by any consequential loss caused by workmanship or glass products. PMV Maintenance is currently below the VAT threshold. If any VAT is due because the threshold has been reached, it will be paid by PMV Maintenance at no cost to the customer. PMV Maintenance total window replacement ONLY Guarantees are transferable to new homeowner; all other service work unrelated to complete window replacement is not.
Philip Vallé – Proprietor.